Layout · Customer User

Customer User · isolated seat

Data isolation: You only see messages you send/receive on your seat. No access to other users’ Inbox, Sent, quota, or billing. Switch console: sidebar Org Admin · Reply email is configured in Org Admin.

—SMS left (yours)

—Used / quota

21:00–08:00Quiet block (org)

Quick actions

Compose (my seat only)

Message kind

Message

SMS text via SIM Agent. MMS Soft Launch: caption + image (binary MMS Phase 2). UUDI = Flash Call ring reminder — Telnyx wiring next.

Send mode Time (TZ America/LA)

Send rate · interval between messages (ms)

Not “messages in 1 ms”. Pick the gap in ms → the system computes msg/s.

Preset interval_ms

3000 ms → 0.333 msg/s

Selected: — pick a day →

July 2026

Green/blue = selectable. Red days overlap quiet hours overnight policy — still pickable; send time must be outside quiet window.

Bulk file — samples + import (your seat)

Sample CSV

Columns: first_name,last_name,address,city,state,zip,cell_number,message_optional — open in Excel or CSVed. Sends only within your quota; you cannot see other seats’ data.

CSVXLSXTSV XMLFixedJSONL

Upload list Do not type numbers one by one — use a filled sample file

interval_ms Dedupe

Sample XML

My Inbox

Folder

Refresh live data…

Folders (seat)

Soft Launch vault · Inbox / Spam / Archive + custom. Move messages in My Inbox.

Name	Type	Count
Refresh…

New folder

My Outbox · sending queue

Your seat’s pending/claimed/sending/queued messages. Only org admin can failover SIM (TH-01). Pending = waiting for Agent online to claim (not quiet if Held = —).

In queue: 0

To	Status	From	Message	Held
Refresh…

My Sent · color stats

0Success

0Sending

0Rejected

0Invalid number

When	To	Status	Message
Refresh…

Failed / interrupted (seat)

Messages with failed · rejected · invalid_number. Retry does not touch invalid_number. Agent offline mid-bulk → Pause Outbox then Resume when SIM is live (full playbook in Org Admin TH-01).

Failed rows: 0

When	To	Status	Error
Refresh…

My Scheduled

Run at	To	Note
Refresh…

Groups

Name	Members	Id
Refresh…

New group

Phonebook (seat)

Name	MSISDN	Group
Refresh…

Name MSISDN

Group

Autoreply rules (my seat)

Syntax guide (NC · SMSEagle Autoreply + Workflow placeholders)

When to send: always · or contains:"KEYWORD" · and/or sender ∈ Phonebook group
Reply body — placeholders: {{sender}} sender number · {{content}} / {{message}} inbound message text · {{time}} receive time (org TZ)
Device-style aliases: {SENDER} {MESSAGE} (SMSEagle email/workflow compatible)
Anti-spam limit: max 5 autoreplies / 10 minutes / phone number
Unicode: enable if you need Vietnamese / emoji
Quiet hours: autoreply is also held — no sends inside the quiet window

Example body:
Hi {{sender}}, we received: "{{content}}". We will reply during business hours.

Name	When	Reply	Limit	On
After hours	always	`Hi {{sender}}, we got your SMS. Reply 9–17.`	5/10m	on
STOP ack	contains:"STOP"	`You are unsubscribed. — Acme`	5/10m	on

Quiet hours — pause sending (your seat)

Inside this window seat outbound is not delivered — queued until quiet ends (TZ America/Los_Angeles). Org quiet still applies; the seat can only tighten further, never loosen beyond org.

Org quiet: loading…

Enable seat pause daily · Pacific

API: seat workspace.quiet + org /org/quiet

My agent

Device	Line	Status
Refresh…

Download APK

3 fields: Server · Email · Password

Download smsgw-agent.apk

My monthly quota

—

You cannot see other seats’ usage. Ask org admin for more quota.

Password

Forgot while logged out? Reset password on login

Help

Outbox / Failed: sending queue · failed messages · Pause / Resume / Retry (seat).
Folders / Phonebook: Inbox folders · seat-private contact groups.
TH-01…10 org interruption: Org Admin (Devices · Outbox · Audit) — not a User tab.
Calendar: Compose → pick day → time outside Quiet hours.
Privacy: other users’ data never appears here.